Effective Date: July 8, 2025

Midwest Appliances (“we”, “us”) is committed to respecting your privacy and safeguarding your personal information in line with hospitality industry best practices. This policy outlines how we collect, use, share, and protect your data.

Scope & Transparency

We collect and use data provided directly by you (e.g., quote requests, inquiries) and indirectly (analytics, cookies). We are transparent about this to build trust, in line with industry-leading hospitality standards.

Information We Collect

• Personal Details: Name, email, phone, company, site location—collected via contact forms or service requests.
• Usage Data: IP address, device/browser details, session data through cookies and analytics.
• Guest-Related Data: For bookings or site visits, we may collect stay preferences or billing details (never without explicit request and consent, if applicable).

Purpose of Use

We use your data only for clear and legitimate purposes:

• Responding to inquiries, providing quotes, installation, and after-sales support.
• Improving website functions, content, and service through site analytics.
• With your consent, sending marketing emails, updates, or event invitations.

Legal Basis for Processing

• Contractual Necessity: To fulfil service agreements (quotes, installations).
• Legitimate Interest: For system security, operational quality, and regulatory compliance.
• Consent: Required for marketing and non-essential cookie use.

Data Sharing

We share your data only when necessary, including with:

• Service providers (e.g., IT, hosting, analytics), under strict confidentiality agreements.
• Legal or regulatory bodies when required.
• We do not sell, rent, or trade your data.

Data Security

We have implemented robust safeguards, including:

• TLS encryption for online data.
• Secure data storage with access control.
• Regular system audits and employee training consistent with hospitality data standards.

Retention & Deletion

Your data is retained only as long as necessary to meet our obligations or legal requirements.
Post-service completion, we either anonymize or securely delete data unless retention is mandated (e.g., audits).

Cross-Border Transfers

Your data may be stored or accessed across jurisdictions. We ensure adequate safeguards—contracts, standard clauses, or explicit consent—for international transfers.

Your Rights

You have rights under India’s DPDPA and global best practices:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Withdraw consent to marketing or cookies.
• Lodge a privacy grievance via email or regulatory channels.

Children’s Privacy

Our services are intended for adults (18+). If a child’s data is discovered, it will be promptly deleted.

Policy Updates & Contact

We may update this policy due to legal or operational changes. Please check back regularly.

Questions or Requests?

Email: Info@midwest.net.in
Phone: +91‑7838-757575
Address: Flat No-3, F-170-A, Lane No-12, Aya Nagar, Phase-6, New Delhi-110047